Refund policy

Return & Refund Policy

Last updated: October 2026

At Bergam Store, we are committed to your complete satisfaction. If you are not fully satisfied with your purchase, we are here to help under the following terms.

1. Return Window

You have 7 days from the date of delivery to request a return. After this period, we are unable to accept returns.

2. Eligibility Conditions

To be eligible for a return, the following conditions must be met:

  • The item must be unused and unopened (for sealed products)
  • The item must be in its original packaging with all accessories intact
  • Proof of purchase (order number or receipt) must be provided
  • The return request must be submitted within the 7-day return window

3. Non-Returnable Items

The following items cannot be returned under any circumstances:

  • Opened or unsealed dietary supplements — once the seal is broken, the product cannot be returned for health and safety reasons
  • Products that have been partially or fully consumed
  • Items damaged due to misuse or improper storage by the customer
  • Items returned after the 7-day return window has expired

4. Health & Safety Disclaimer

Our dietary supplements are intended to support a healthy lifestyle and are not a substitute for professional medical advice, diagnosis, or treatment. Individual results may vary. We strongly recommend consulting a qualified healthcare professional before using any supplement, especially if you are pregnant, nursing, have a medical condition, or are taking medication.

By purchasing our products, you acknowledge that you have read and understood this disclaimer.

5. How to Request a Return

Returns for dietary supplements are only accepted in the following cases:

  • The product was received damaged, defective, or expired
  • The product delivered was different from what was ordered

To initiate a return, please contact us at:

  • Email: rpysko5@gmail.com
  • Please include your order number, reason for return, and photos of the product

Our team will respond within 24 to 48 hours to confirm your return request and arrange pickup.

6. Refunds

Once your return is approved and the item is received and inspected:

  • Cash on Delivery (COD) orders: Refunds will be issued in cash upon collection of the returned item, or via bank transfer within 5 business days.
  • Original shipping fees are non-refundable unless the return is due to a product defect.

7. Damaged or Incorrect Items

If you receive a damaged, expired, or incorrect item, please contact us immediately with photos of the product. We will arrange a full replacement or refund at no additional cost to you.

8. Governing Law

This policy is governed by the applicable laws of the Kingdom of Morocco, including consumer protection law No. 31.08.